Adobe Connect Help

Quickstart Guide for Participants
This guide will help anyone participant in an Adobe Connect meeting. It covers joining a meeting, using audio, chat, and webcam. Troubleshooting tips are also available as a quick reference.

Online Event FAQ

Online Event FAQs


Registration

Q: Who do I contact to register?
A: You should register on your own. (See next question).

Q: Where and how do I register?
A: Use the registration links below the session titles. If you have participated in a past Adobe Connect event, you should already have a username (your email address) and password. 

Q: How do I know if I registered correctly?
A: You should receive an email confirmation right after you complete your registration. If you do not, contact Sheila Johnson at sheila.johnson@umb.edu.


Technical issues

Q: Do I need to install any software to take part in an Adobe Connect webinar?
A: Adobe Connect only requires that you have an internet connection, a web browser, and Adobe Flash Player version 10.1 or greater to attend an event. There is an application for Connect but it is not required.

Q: How can I check if my computer meets the minimum requirements for an Adobe Connect session?
A: To test your computer's readiness for one of our live webinar events, click here.


Event links and materials

Q: Where do I login to the event?
A: Reminder messages will be sent one day and one hour prior to the live event.  Those messages will contain the login link.  You will use the same email and password you created when you registered for the event. 

Q: Will materials be available before the event?
A: Yes, handouts and materials will be available on this page a few days prior to the event.


Participation

Q: How do I request closed captioning?
A: You may request it through the registration form.

Q: I can’t attend the live event. Will I be able to watch a recording?
A: Yes, the event recording will be posted after the event ends.

  
 

Contacts and help

Q: Who do I contact if I need help with  my registration?
A: Send an email summarizing the problem to Sheila Johnson (sheila.johnson@umb.edu ) and she can troubleshoot with you.