Adobe Connect Help

What is Adobe Connect?
Adobe Connect is a conferencing software the SELN uses for online events and webinars.
 
Is there anything I need to download to join an event on my computer?
Yes, you need:
Adobe Flash plugin 13.0 or above
Adobe Connect 9 Add-in
Both can be found at: http://arcps.adobeconnect.com/common/help/en/support/meeting_test.htm

Is there anything I need to do before I join an Adobe Connect meeting?
Before you join an event, you need to:
Do an Adobe Connect Diagnostic Test. This will check the software you installed, you may be asked to update the software, or download Flash player. Visit Flash Player Help if you have questions about Flash.

How do I join an Adobe Connect event?
To enter the event, you will need the event room URL that your host sent you in the confirmation and/or reminders. Once you click on it, you will need to put your username and password (the ones you registered with).
 
How do I connect my audio?
Audio will be provided through your computer. For technical and quality purposes, only the speakers will be able to use their microphone.
 
How can I ask a question if I don’t have a microphone?
Please write your comments or questions to the speakers –at any time- in the public chat space.
 
What if I can’t hear anything?
There are a few possible reasons why you cannot hear. The best way to troubleshoot this is to pay attention to the chat pod. If you see discussion about poor audio, it will be managed by the hosts. If you do not see any discussion about poor audio, the problem is likely on your end. Check your volume and your internal sound settings.
Mac settings help
Windows settings help
If you still have trouble, you can close out of the window and re-enter the room. There is a closed captioning pod so you can follow along.

What if my screen freezes?
Depending on your internet speed and other factors, you may experience poor quality or freezing. Try closing out of the window and re-enter the room. This usually works.
 
What if my screen freezes or I have poor video quality?
Depending on your internet speed and other factors, you may experience poor quality or freezing. Keep an eye on the chat pod to see if the hosts have a message about a problem with the video. If you do not see discussion about poor video quality, the problem is likely on your end. Be patient to see if your internet catches up.

Do you still have a question?
Email sheila.johnson@umb.edu.